Description
We are seeking a full-time Technical Support Specialist to join our team in California.
The successful candidate will be responsible for the hardware functionality, configuration, support, maintenance, and availability of all systems used to deliver testing services.
Responsibilities & Duties:
- Serve as the systems administrator for the following platform components: VMware ESXi, Windows laptop and desktop computers, Mac laptop and desktop computers, mobile devices, and Welocalize Pantheon
- Ensure systems are available on-demand and without issues to a distributed team of testers, testing project managers, and operations managers
- Perform planned maintenance of systems, including required patches and hot-fixes
- Liaise with systems suppliers and support teams as needed
- Create proposals for new, replacement, or upgraded systems
- Train staff in the use of remote and physical devices
- Prepare and publish reusable self-training assets
As a Testing Project Manager, you will:
- Plan project scope, schedule, and resources
- Create estimated scope of work for future projects
- Setup and prepare hardware and software testing environment
- Review or create test cases and scripts for testers
- Create reporting dashboards, trackers, and views to manage production and communicate results to customers
- Create and deliver project-specific training to testers
- Manage the scope, schedule, and resources of active projects
- Provide escalation support to testers during active projects
- Escalate issues and blockers to client contacts
- Perform bug scrub to ensure testers perform to requirements
- Prepare and deliver end-of-testing reports
Additional Duties:
- Provide escalation support to less experienced testing PMs
- Perform root cause analysis for quality issues
- Review and update department-wide standard operating procedures
- Own specific initiatives in agile sprints
- Provide systems administration for cloud platforms and virtualized environments
Requirements:
- At least two years of working experience in linguistic testing, linguistic review, software testing, product testing, editing, quality control, production process control, or quality engineering
- Fluent working in Atlassian Jira or a similar dev-ops or defect tracking platform
- Fluent English writing, speaking, reading, and listening skills