Description
We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist at TransPerfect. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities:
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage
- Provides support for web-based video conference services within the contact centers including driver and local software issues
Requirements:
- Minimum Bachelor’s degree
- Experience with Microsoft Active Directory
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
- Knowledge of Virus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail oriented
Nice to Have:
- Working knowledge of a past Helpdesk/Support Ticketing system