Description
We are seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist at TransPerfect Connect in Santo Domingo.
The successful candidate will provide on-site and remote technical support, working in an enterprise computing environment. You will need to have good technical troubleshooting skills and excellent communication skills, both written and oral, to contribute to a highly productive team environment.
Responsibilities:
- Resolve Helpdesk tickets and provide on-site support daily
- Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
- Install, configure, and support desktops, laptops, printers, and other peripherals
- Maintain and track inventories of all computing equipment
- Create and maintain knowledge base documentation
- Provide on-call support as scheduled
Requirements:
- Minimum of High School diploma, Associate or Bachelor's degree in Information Technology or related field preferred
- 2+ years of IT-related work experience
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
- VOIP experience preferred
Technical Skills:
- Hardware: desktop, laptop
- OS: Windows 10 / 11, Mac OS
- Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
- Tier 1 network support – TCP/IP, WiFi, DHCP, DNS, Cabling, etc.
- Basic Knowledge of supporting mobile devices and apps
- Basic Knowledge of virus and malware removal techniques
- Attention to detail
- Ability to multitask in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Communicate effectively both orally and in writing
- Exceptional customer service orientation
- The ability to lift up to 50 lbs