Description
As a Director, Project Management at Capital One, you will create strategy and lead a team through high-priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company's bottom line.
The Design team at Capital One is at the forefront of enriching customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
What You'll Do:
- Business & People Leadership:
+ Develop operational strategy to address complex business challenges associated with a large, growing design organization. + Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives. + Develop and manage cross-functional teams of design program managers, operations professionals, designers, and project resources within the design organization.
- Standards & Practice Management:
+ Ensure adherence to and evolution of design standards and practice management, as well as delivery principles and processes. + Provide functional leadership to team members on topics such as human-centered strategy, research, alignment, analysis, process improvement, and change management. + Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences.
- Portfolio & Program Management:
+ Partner with design leadership on initiatives to help the organization effectively scale impact. + Craft and execute operational strategy to drive experience outcomes. + Using best practices, bring order to complex programs, monitor and maintain the organization's portfolio(s), and drive large bodies of design work forward. + Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps.
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 8 years of project management experience
- At least 3 years of people management experience
Preferred Qualifications:
- Master's/MBA degree
- 10+ years of project or program management of design deliverables and operations management
- 4+ years of people management experience
- 5+ years managing design teams
- 4+ years using and managing design tools
- 3+ years working with corporate teams
- Experience working directly with designers, researchers, and strategists
- Expertise in design development processes
- Expertise in understanding the PDLC/SDLC
- Expertise in design systems, design quality, and design measures
- PMP, Lean, Agile or Six Sigma certification
- Exceptional communication and collaboration skills
- Excellent problem-solving and influencing skills