Description
We're looking for a curious and empathetic Staff Experience Researcher who is passionate about understanding user needs. Joining the Checkout team, you'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences across a consumer's end-to-end purchasing journey.
Responsibilities:
- Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance
- Perform complex analysis using highly specialized product knowledge and advanced business expertise
- Lead functional projects and programs that enhance user experiences based on research findings
- Design methodologies including user testing, surveys, and data analysis understanding of business needs and industry trends
- Develop and implement research methodologies that optimize user testing and data collection processes
- Contribute to the continuous improvement of research practices and team efficiencies
Requirements:
- 5+ years relevant experience and a Bachelor's degree
Preferred Qualifications:
- 7+ years relevant experience in market research, product strategy, and/or marketing
- Experience conducting research among large, enterprise merchant decision-makers and developers
- Proven track record leading large-scale, vendor/partner-collaborative survey research programs
- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset
- Experience with analytical tools such as SPSS, Python, R, and/or SAS
- Background in payments, fintech, financial services, or platform ecosystems in the financial services space
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health