Description
We’re looking for an Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. As an influential member of the team, you’ll play a vital role in uncovering deep insights that shape user-centered experiences for businesses, marketplaces, and partners.
Essential Responsibilities:
- Perform data analysis using specialized domain knowledge and developed business expertise
- Lead projects and/or programs within the Experience Research family with moderate scope impacting the Product function
- Utilize research methodologies to optimize user experiences using general parameters under broad supervision
- May act as a subject matter resource for entry level and developing colleagues
- Share best practices and insights with team members to foster a collaborative research environment.
Additional Responsibilities:
- Own and drive research programs within assigned product space from beginning to end, partnering with stakeholders to ensure insights are acted upon.
- Design, coordinate and execute qualitative and quantitative research projects involving a wide range of methodologies.
- Balance in-house execution of research with vendor-managed projects, maintaining quality and rigor across both models.
- Successfully leverage insights across various research functions and data sources throughout the product development lifecycle.
- Prepare and present research findings and recommendations in a concise and compelling way to stakeholders at all levels, ensuring outputs are actionable.
- Act as a vital liaison between design, product management, engineering, and go-to market teams, driving alignment across stakeholders.
- Design and contribute to workshops and design sprints by surfacing relevant insights, identifying research opportunities, and influencing the evolution of our product and design strategies.
- Identify and implement innovative research techniques and emerging tools , including AI methods , to address evolving business needs.
- Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, collaborating with other researchers and working to expand your skillset.
Minimum Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Preferred Qualifications:
- 5+ years relevant experience in user experience research, product strategy, and/or market research or equivalent project/portfolio experience with B2B audiences.
- Experience conducting research with large enterprise and mid-market corporate decision-makers and/or developers.
- Experience with a variety of research methods and approaches including: 1:1 interviews, cognitive walkthroughs, moderated and unmoderated usability testing, concept testing, contextual inquiry, diary studies, ethnography, Jobs-to-be-Done, journey mapping, personas, survey design and analysis.
- Background in payments, financial services, or platform ecosystems in the financial services space.
- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset.