Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
Job Summary: As a Leave of Absence Coordinator, you will analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations.
Responsibilities:
- Establish FMLA claims and track and code documentation in accordance with internal workflow processes.
- Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
- Identify action plans, determine benefits due, and make timely case decisions based on service expectations as established by the client.
- Communicate decisions and ongoing expectations with claimants and clients.
- Maintain professional client relationships.
Requirements:
- High school diploma or GED required.
- Strong oral and written communication, computer literate – including Microsoft Office, organisational skills required.
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Clerical or customer service experience or equivalent combination of education and experience preferred.
What We Offer:
- A stable, consistent work environment , both in-office and virtual.
- A comprehensive training program to help you support employees and customers from some of the world's most respected brands.
- A dedicated mentor and manager to guide you every step of your career journey.
- Career development and promotional opportunities as you take on new responsibilities.
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.
Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
Auditory/Visual: Hearing, vision and talking.