Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
Job Title: Leave of Absence Coordinator
Location: Eden Prairie, MN 55344
Job Purpose: This position is responsible for analyzing reported leave requests and determining paid leave benefits in accordance with client-specific plans, organizational policies, and applicable state and federal regulations.
Responsibilities:
- Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
- Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
- Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
- Maintains professional client relationships and provides excellent customer service.
- Meets the organization's quality program(s) minimum requirements.
Requirements:
- High school diploma or GED required.
- One (1) year of administrative/general office experience or equivalent combination of education and experience required.
- FMLA administration experience preferred.
- Knowledge of state and federal FMLA regulations.
- Excellent oral and written communication, including presentation skills.
- Proficient computer skills including working knowledge of Microsoft Office.
- Analytical and interpretive skills.
- Strong organizational and multitasking skills.
- Excellent interpersonal skills.
- Ability to exercise judgement in accordance with well-defined policies and procedures.
- Ability to work in a team environment.
- Ability to meet or exceed performance competencies as required by program.
What We Offer:
- A stable, consistent work environment , both in-office and virtual.
- $19.31 per hour.
- A comprehensive training program to help you support employees and customers from some of the world's most respected brands.
- A dedicated mentor and manager to guide you every step of your career journey.
- Career development and promotional opportunities as you take on new responsibilities.
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.