Description
The Partner Engagement Management Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages.
The Partner Engagement Manager will:
- Make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty.
- Lead communication and onboarding of suppliers to new client programs.
- Maintain supplier skilling as it pertains to clients and proprietary programs.
- Monitor utilization to ensure supplier usage is in alignment with strategies.
- Communicate with and support Talent Procurement in the creation of new recruitment campaigns.
- Ensure regular quality measuring of suppliers.
- Monitor and flag suppliers performing beneath defined thresholds.
- Initiate Quality Improvement Plans, RCAs or CAPAs, as needed.
- Liaise with Program Squads to understand customer capacity requirements and take appropriate actions.
Requirements:
- Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
- Adept at data literacy; ability to understand and utilize data to make decisions.
- Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Problem-solving mindset that can proactively assess and mitigate risk.
- Excellent communication skills (written and verbal, fluent in English).
- Minimum of a BA/BS degree or equivalent experience.