Description
We are seeking a Project Manager to join our team. The successful candidate will be responsible for ensuring the successful planning, execution, tracking, delivery, and closure of client projects.
The Project Manager works with the client to understand requirements and engages the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
Main Duties:
- Project planning, scoping, requirements gathering, and validation with clients
- Identifying and working with relevant client and internal stakeholders to plan and resource projects
- Risk analysis and contingency planning
- Leading internal and external teams to successful project execution and delivery
- Creating schedules and monitoring timeliness of delivery
- Managing budgets and controlling project costs
- Establishing and nurturing relationships with clients, internal teams, and external suppliers
- Overseeing project activities and resolving problems
- Actively seeking ways to optimize delivery, client satisfaction, quality, and profitability
- Reporting to internal and external stakeholders
- Ensuring finance systems are up-to-date and accurate
- Process documentation and knowledge management
- Ensuring project profit is maintained
Measures of Success:
- Delivery of services in line with core KPIs, including client satisfaction, on-time delivery, cost control and profitability, revenue throughput, and client growth
Requirements:
- Bachelor's degree in a related field
- Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry
- Knowledge of the translation industry and its technology, process, competitive landscape, and emerging trends
- Demonstrated success at managing large accounts and/or projects
- Curiosity and creativity to question existing processes and approaches and innovate new ones
- Proven experience in development of processes and ideas
- Experience in financial management and budget to actual management
- Customer relationship management and business development skills
- Ability to travel for work-related commitments
Other Relevant Skills:
- Energy and a positive attitude with excellent interpersonal skills
- Ability to lead large, diverse, virtual teams
- Excellent written and verbal communication skills
- Strong organizational and problem-solving skills
- Effective presentation skills
- Ability to build and maintain strong client relationships
- Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment
- Ability to cope with high pressure caused by project management elements
- Attention to detail
- Ability to learn and master technology, tools, and processes quickly
- Ability to train a Project Coordinator on projects and processes