Description
The Channel Partnerships Enablement (CPE) team at Mastercard is seeking a Partnerships Enablement Specialist to design and scale learning, enablement, and capability-building programs across the channel partnerships ecosystem.
In this role, you will develop and execute enablement strategies that support partner growth, adoption, and engagement. You will design and manage learning journeys, certification programs, and role-based training experiences across the partnerships ecosystem. You will also create and deliver enablement content supporting the Partner Advantage Portal, Salesforce, Ironclad, and other business platforms.
Key responsibilities include:
- Developing and executing enablement strategies that support partner growth, adoption, and engagement
- Designing and managing learning journeys, certification programs, and role-based training experiences across the partnerships ecosystem
- Creating and delivering enablement content supporting the Partner Advantage Portal, Salesforce, Ironclad, and other business platforms
- Managing and optimizing learning management system (LMS) content, reporting, and learner experiences
- Identifying opportunities to improve engagement through innovative learning approaches, including gamification and digital learning experiences
- Partnering with Product, Sales, Marketing, Operations, and Technology teams to translate business processes into scalable enablement assets
- Developing documentation, guides, onboarding materials, and knowledge resources that improve stakeholder effectiveness
- Measuring enablement effectiveness through KPIs, adoption metrics, learner feedback, and certification completion rates
- Supporting change management initiatives associated with new platform capabilities, processes, and partner programs
- Driving continuous improvement of Mastercard's partner enablement model through innovation and stakeholder feedback
Requirements:
- Experience in enablement, learning and development, sales enablement, partner enablement, training, or customer education
- Strong instructional design and content development capabilities
- Ability to translate complex concepts into engaging learning experiences
- Experience developing training curricula, certification programs, onboarding experiences, or learning journeys
- Strong communication, presentation, and stakeholder management skills
- Experience with LMS platforms, digital learning solutions, and gamification
- Analytical mindset with the ability to measure learning outcomes and adoption metrics
- Ability to manage multiple projects and stakeholders simultaneously
- Passion for innovation, continuous improvement, and learner engagement
- Experience in payments, fintech, SaaS, partner ecosystems, or technology industries is a plus