Description
We are seeking a Part Time Front Desk Agent to join our team at TownePlace Suites by Marriott Gaithersburg. As a front desk agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins/outs, assist guests with reservations and requests, and work as a team player to meet guest needs.
Responsibilities:
- Provide exceptional guest service, responding to guests in a friendly and positive manner
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Work as a team player in meeting guests' needs, and actively contribute to the efforts of other departments when necessary
- Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program
- Follow proper selling techniques and ensure strategies are utilized to maximize room revenues
- Monitor room availability, follow restrictions, and all booking policies and procedures
- Drive sales and maximize revenue by up-selling rooms and amenities
- Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions
- Produce required volume of work by planning, organizing, and prioritizing work duties
- Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations
Requirements:
- High school diploma or GED required
- 1+ years prior guest service experience required, preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment
- Ability to lift, push, and pull up to 75 pounds on an occasional basis