Description
TaskUs is seeking a Customer Care Specialist to provide world-class service to customers in an accurate, efficient, and respectful manner. As a Customer Care Specialist, you will handle technical-based customer assistance through voice, chat, and email, and participate in department initiatives to drive team and departmental success.
Responsibilities:
- Provide technical-based customer assistance through voice, chat, and email
- Deal with challenges faced in a customer-focused role
- Participate in department initiatives to promote collaborative solutions and support colleagues
- Solve problems and think critically with the customer's interest and satisfaction as the primary goal
- Be social media savvy and able to communicate effectively verbally and in written format
Role Requirements:
- Good knowledge of Czech (B2) and English (B2/C1) speaking and writing
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and oral
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Willing to participate in a background screening
- Proven customer communication experience (E-mail & Chat)
- Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
What We Offer:
- Competitive industry salaries
- Comprehensive benefits packages
- People First culture with a focus on employee well-being
- Opportunities for internal mobility and professional growth