Description
We are seeking a Beer Advocacy Manager to lead best-in-class product quality and dispense execution across On Trade pubs in an assigned region.
As a Beer Advocacy Manager, you will provide expert customer consultancy, turn 7Cs and survey insight into action, resolve issues with QSPs and govern Cold Room Grants to improve quality, rate of sale and consumer experience.
Responsibilities:
- Own regional quality performance: Set the plan, complete or coordinate audits, prioritise interventions and close actions
- Provide first-class quality consultancy: Advise customers and Commercial teams on dispense systems, maintenance, cellar management, line hygiene and health and safety
- Turn 7C's insight into action: Use 7C's, surveys, complaints and performance data to identify root causes, agree outlet actions and track impact on quality, satisfaction and rate of sale
- Lead surveys and issue resolution: Carry out in-outlet surveys and partner QSP's, customers, Technical, Supply and Commercial teams to resolve issues, prevent recurrence and manage systematic risk
- Manage Cold Room Grants: Own the regional pipeline, assess priorities and business cases, ensure governance, sign off work as required and track asset standards return
Key Competencies:
- Technical quality and operational excellence
- Insight-into-action and governance
- Customer consultancy and influence
Qualifications and Experience Required:
- Degree in Commerce/Engineering/Food Service
- Relevant experience in draught dispense quality, beverage operations, technical services, hospitality or On Trade customer support
- Strong working knowledge of dispense systems, cooling and cold room standards, preventative maintenance, cellar management, line hygiene and applicable health and safety requirements