Description
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies.
You will:
- Initiate outbound calls and receive incoming client calls
- Identify risk situations and escalate if and when appropriate
- Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
- Maintain a balance between quality Customer Care and effective negotiation techniques
- Embrace the service routines, goal setting and performance enablement
- Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
- Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
- Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision
To succeed, you will need:
- 2+ years Recoveries/Collections experience
- Strong written and verbal communication skills
- Proficient in using MS Excel, Word and Outlook
- Proven negotiation, analytical and decision making ability
- Strong Organizational and Multi-tasking skills
- Strong understanding of the balance between customer service and business risk mindset
- Able to work the set shift of 3pm to 11pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm
In return, you will receive:
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities