Description
At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).
As a Senior Sales Engineer, you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform.
What You'll Be Doing:
- Lead technical and business discovery sessions to understand customer challenges and design tailored demos and proofs of value
- Architect AI-driven CX and ES solutions that translate advanced AI/ML capabilities into clear business-focused narratives
- Drive technical strategy through the sales cycle, ensuring solutions align with customer goals and compliance standards
- Integrate and scale solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms
- Collaborate and influence cross-functionally to align customer needs with Zendesk's product roadmap
- Measure and optimize impact using Zendesk analytics and AI performance metrics
- Champion AI adoption and drive value realization initiatives
- Stay ahead of the curve, continuously building expertise in AI, automation, and evolving CX and ES technologies
What You Bring:
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments
- Strong knowledge of web/scripting technologies and SaaS architectures
- Proven experience designing and executing customer pilots and proofs of concept
- Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
- Expertise in one or more domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities
- Excellent interpersonal, communication, presentation, and writing skills
- Bachelor's degree or equivalent work experience
- Willingness and ability to travel as required
Salary: The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$338,000.00 with a pay mix of 80/20 (base/commission).
Benefits: This position may also be eligible for bonus, benefits, or related incentives.
Work Environment: Hybrid: This role requires attendance at our local office for part of the week, with flexibility to work remotely for part of the week.