Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
What You'll Do
As a Sales Operations Lead, you will be the operational and analytical partner to our Global Account Management and AI Sales leadership team, owning the planning, process, and data foundations that drive expansion at scale.
Territory, Quota & Capacity Planning
- Own the annual territory and account-assignment process for Global AM and AI Sales, ensuring accuracy and equitability, and recommend structures that drive focus while giving reps a realistic path to attainment.
- Collaborate with regional Sales Ops leaders to align on coverage and rules of engagement between Account Management, AI Sales, and Account Executives.
- Build capacity models that translate growth targets into global headcount, coverage, and quota scenarios.
Scaling Our Processes
- Run the operating cadence and turn tribal-knowledge processes into ones that are documented and repeatable.
- Lead cross-functional initiatives to evolve our sales processes.
Data & Reporting Infrastructure
- Define the metrics framework and reporting for Global AM and AI Sales.
- Analyze sales data, KPIs, and trends to surface insights and provide recommendations to leaders.
AI-Driven Process Improvement
- Collaborate with Sales Ops leaders to drive the AI strategy for Sales Ops.
- Design AI-driven workflows to improve efficiency across the Global AM and AI Sales team.
Who You Are
- Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
- 6+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.
- Experience with overlay or specialist sales models and supporting a global team across regions a plus.
- Technically savvy, with a solid understanding of Salesforce flows and automations.
- Hands-on experience with Sales tech stack tools such as Clay, ZoomInfo, Clari, Gong, Outreach, or Fullcast.
- Proficient with Google Sheets and BI tools such as Tableau or Looker.
- Comfortable using AI tools to speed up analysis, data cleaning, and reporting.
- Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.
- Excellent stakeholder management skills.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience.
- Opportunities to give back to your community.
- Employee Resource Groups that provide supportive communities within Braze.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,000 and $147,000/year, with an expected On Target Earnings (OTE) between $106,000 and $151,000/year.