Description
Hewlett Packard Enterprise is seeking a Citrix Specialist to join their team. As a Citrix Specialist, you will work on average 2 days per week from an HPE office in Bengaluru, Karnataka, India.
Job Description:
HPE Operations is an innovative IT services organization that provides expertise to advise, integrate, and accelerate customers' outcomes from their digital transformation. You will be part of a team that collaborates to transform insight into innovation.
Key Responsibilities:
- Administer, operate, and manage Citrix products
- Experience in latest Citrix Virtual Apps and Desktops
- Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise
- Excellent knowledge of Citrix Cloud, Azure AVD, AWS
- Experience in Citrix cloud, Citrix cloud connector
- Install and configure FS Logix
- Experience in provisioning method using MCS technology
- Experience in publishing third-party applications
- Excellent knowledge in PVS technology
- Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM
- L3 troubleshooting skills in Citrix environment
- Excellent knowledge in XenServer, VMware vCenter, ESXi, and VMware Horizon
- Good scripting knowledge
- Good knowledge of AD, DNS, DHCP, Windows, Storage, Networking
Key Technical Skills & Responsibilities:
- Resolve critical/high/outages incidents
- Involve in complex change and migration activities
- Handle Problem Management, Post Incident Reviews, and RCA
- Reducing recurring issues using proactive problem management
- Identify and escalate issues in a timely manner to vendor according to process guidelines
- Leverage internal technical expertise to provide effective solutions to customer issues
- Collaborate with other technology teams in diagnosing and isolating complex issues
- Maintain quality on case documentation, SLA timeframes, and operational metrics
- Generate and drive automation within the team
- Impart technical trainings to team members and wider group in the organization
- Conduct workshops for new and emerging technologies to help in business growth
- Involve in technical discussions for new customer onboarding
What You Need To Bring:
- BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
- Certification for the latest track on Citrix
- Flexible to work in 24X7 support environment and on-call in weekends
- ITIL 4 Certified
What We Can Offer You:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in your career through specific programs catered to helping you reach career goals
- Unconditional inclusion in the way we work and celebrate individual uniqueness