Operational Excellence Lead

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

This is an exciting and pivotal opportunity for a confident and highly experienced individual to join the Credit Risk Technology team as an Operational Excellence Lead. As a key member of a small, impactful team, you will act as a catalyst for a profound cultural shift in the organisation, empowering teams to truly own and continuously improve their Ways of Working (WoW).

Responsibilities:

• Empower teams to own and improve their Ways of Working (WoW) by leveraging existing data for genuine insight and action, moving beyond "tick-box" exercises.
• Guide teams in adopting principles of flow, transparency, and continuous improvement, promoting self-organisation and accountability through data.
• Take a lead in discussions to form the transition plan towards an integrated AI agent system and LLM-driven model, managing the evolution towards a hybrid operational landscape.
• Partner with stakeholders to drive discussions to assess and adapt front-to-back WoW, specifically integrating AI and agentic systems.
• Ensure ongoing compliance with internal policies, external regulations, and ethical AI guidelines, evolving governance models for both traditional and AI-driven solutions.
• Serve as a conduit for best practices, actively partnering with Product, Engineering, Architecture Chapters, and Change Leads to align and embed improvements.
• Review and adapt meaningful metrics to track operational efficiency, quality, reliability, and the impact and progress of the AI transformation of a Technology department.

Skills:

• Minimum 10+ years of experience in change execution or transformation roles with a strong focus on guiding organisational change in complex technology environments
• Demonstrable experience in coaching and influencing teams to interpret and effectively leverage existing key performance indicators (KPIs) and other metrics to drive continuous improvement and informed decision-making, moving beyond a compliance or "tick-box" mentality
• Proven track record of designing, implementing, and optimising operational frameworks and processes within a large-scale enterprise that has undergone significant technological evolution.
• Strong stakeholder management skills and the ability to communicate at a senior level, with proven experience in successfully driving roadmaps and delivery of large-scale Regulatory, Risk, Data, or Technical Programs, demonstrating clear business impact through insightful data analysis.
• Experience working in Technology or Change for large Investment Banks, dealing with Banking Products, Data, and Systems, with a track record of driving process improvements that yield tangible benefits, quantified and understood through data.
• Strong understanding of AI/ML concepts and their application in enterprise settings, with the ability to envision and even implement AI-enabled solutions that drive new WoW and process efficiencies.
• Benefit to have knowledge and experience of the Risk or Finance domain, specifically an understanding of the credit risk lifecycle, Limit Management, Rating Methodologies, and Recovery Management, and how these contribute to overall business performance and how
• Experience in writing simple SQL queries for analysis would be a great enabler to perform the role well, particularly for measuring and demonstrating business impact and facilitating team understanding of data.
• Good to have complimentary technical skills on Oracle, Python, Java, Angular.
• Good to have knowledge on Data Analytical tools of Tableau, Qlik, for reporting on process performance and business outcomes and enabling teams to explore their data.

Well-being & Benefits:

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
• Physically thriving: We support you in managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.
• Financially secure: We support you in meeting personal financial goals during your active career and for the future.