Description
We are seeking a high-calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.
In this role, you will handle inbound calls and provide high-quality service to top-tier customers, interpreting and analysing their enquiries to provide tailored recommendations and offer suitable financial products, services, and solutions.
Responsibilities:
- Handle inbound calls and provide high-quality service to top-tier customers
- Interpret and analyse customer enquiries from vocal and digital channels
- Achieve individual performance expectations and develop your career with a clear progression path
- Benefit from extensive training, learning opportunities, support from peers and managers, and exposure to various financial products, services, and technologies
Requirements:
- Higher Diploma or above
- Fluency in Cantonese, English, and Mandarin, with the ability to read and write in Chinese and English
- Strong written communication skills in local language and English
- Proficiency in navigating multiple digital platforms and applications with a minimum typing speed of 30 words per minute in Traditional Chinese
- Computer literacy and ability to use multiple computer systems and applications
Benefits:
- Comprehensive training to help you progress in your career and gain professional licensing qualifications
- Opportunity to work in a dynamic and supportive environment with a clear progression path