Description
We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).
In this role you will:
- Provide quality customer service through accurate and efficient counter transactions at branch
- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
- Promote and assist customers with digital banking services and products and encourage customers to migrate to digital
- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
- Ensure refreshments are offered to customers and provided in a timely manner (For specific branches)
- Welcome every customer when they arrive in the branch, and proactively help manage the bank hall environment across both the platform and reception areas
To be successful you will need:
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Customer or teller service experience preferred
Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories