Description
Leidos is seeking a Senior Desktop Support Technician to support a government site in Dahlgren, VA. The successful candidate will provide direct desk-side and basic network support to customers, troubleshooting and repairing IT devices.
Responsibilities:
- Troubleshoot and resolve user computer issues, including hardware and software-related concerns
- Assist junior technicians in resolving complex issues
- Manage customer tickets according to established Service Level Requirements (SLRs)
- Ensure customer requirements and guidelines are met within set timelines
- Assist other teams with troubleshooting and resolving local and network-connected MFD/printers, Voice over Internet Protocol (VoIP), and Video Teleconference (VTC) issues
- Provide premier computer and network support to VIP and executive-level customers
Requirements:
- US Citizen
- DoD Secret Clearance
- High school diploma with 5+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Preferred Qualifications:
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated and self-directing
- Strong collaboration, prioritization, and adaptability skills
- Ability to manage and prioritize own work and that of their team
- Independent decision-making
- Analytical thinking
The hourly range for this position is $28.45 - $36.06.