Description
This SLED Account Manager role is responsible for building professional relationships with State, Local and Education client executives and identifying account's unique business needs and delivering solutions to drive value to the client and the organization.
The role coordinates with pre-sales and inside sales for deal pursuit and works with internal teams to deliver on the clients’ expectations.
Responsibilities
- Coordinates account plans on commercial account(s) and focuses on value and/or volume portfolio management and selling range of the organization’s products and services.
- Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
- Builds and maintains strong relationships with commercial clients, focusing mainly on specialty buyers, understands their needs and challenges, and ensures client satisfaction.
- Implements margin recovery activities and strategies in full/partial ownership depending on account coverage.
- Analyzes account win/loss rates and makes recommendations to improve ratios.
- Designs and contributes to sales policies and strategies to achieve sales targets and objectives for the assigned business segment, identifying growth opportunities, upselling, and cross-selling to existing clients.
- Enters and manages all opportunities in pipeline tools and processes, recommends, and implements pipeline management practices.
- Provides support to clients and address any concerns or issues they may have in a timely and effective manner. Acts as the main point of contact for clients, ensuring a smooth and positive customer experience.
- Stays updated on industry trends, market dynamics, and competitors' activities to better serve clients and identify potential business opportunities.
Education & Experience Recommended
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-8 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, solutions), or a related field or an advanced degree with little or no work experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave