Description
We are seeking an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will manage key account relationships across multiple industries and channels for our cross-border merchants.
You will be responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts.
The ideal candidate is a born networker with sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment.
Responsibilities:
- Be fully responsible for the success and satisfaction of your merchants
- Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
- Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
- Assess, clarify, and validate customer needs on an ongoing basis. Deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.
- Coordinate any internal project regarding your merchants
- Work and collaborate with colleagues in the global Adyen team
Requirements:
- At least 6 years of experience managing enterprise-level clients in a fast-paced & dynamic environment
- A track record of winning share of wallet, cross-selling & upselling deals for digital and retail clients
- Excellent project management skills, orchestrating complex projects, working with cross-functional teams to achieve the best results
- High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
- Passionate about pushing boundaries and creating value in the payment space
- Enjoy working in uncertain situations, and can deal with ambiguity
- Excellent communicator who can build relations at all levels
- Can work seamlessly with a global, multicultural team
- Full professional proficiency in English, Cantonese & Mandarin