Description
The Acacia Infrastructure and Service Operations team is a collaborative, hands-on group that functions as a business-aligned digital technology partner for Cisco’s high-speed optical networking division.
As a Digital Solutions and Platform Engineer, you will own the operational reliability of the platforms supporting Acacia’s engineering and business workflows. You will strengthen our infrastructure foundation by diagnosing complex issues, automating repeatable tasks, and reducing technical debt to ensure consistent performance as our environment scales.
Minimum Qualifications
- Bachelor’s degree or equivalent experience with five or more years of hands-on experience administering and troubleshooting enterprise infrastructure (virtualization, servers, storage, networking, or backup/recovery).
- Demonstrated experience independently diagnosing and resolving complex technical issues that span multiple domains (e.g., identity, applications, and networks).
- Proven ability to automate infrastructure or operational tasks using scripting languages (e.g., PowerShell, Python, or Bash) and configuration-management tools.
- Professional experience in designing and implementing technical improvements, such as platform upgrades or workflow integrations, rather than performing only standard maintenance.
- Ability to work from the Massachusetts office at least three days per week and participate in an on-call rotation for scheduled maintenance and incident response.
Preferred Qualifications
- Experience supporting technically demanding environments such as engineering, lab, test, manufacturing, or supply chain.
- Experience conducting stakeholder interviews, mapping business workflows, and translating requirements into technical solutions.
- Experience with infrastructure-as-code technologies (e.g., Ansible, Terraform) and public/hybrid-cloud platforms.
- Familiarity with architecture or service-management frameworks such as ITIL, TOGAF, or BABOK.
- Exposure to AI-enabled tools, operational dashboards, observability platforms, or disaster recovery planning.
- Relevant professional certifications in cloud, automation, or systems architecture.
The starting salary range posted for this position is $116,600.00 to $147,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.