Description
As a Marketo Technical Account Manager at Adobe, you will cultivate, nurture, and sustain one-on-one relationships with world-class customers.
Your responsibilities will include:
- Building, developing, and maintaining relationships with customers
- Delivering technical services to maintain operational health
- Driving discussions with multiple stakeholders regarding tasks, projects, and priorities
- Serving as a primary technical contact for customers
- Fielding technical inquiries and handling customer issues
- Strategically thinking about people, process, and technology challenges to help customers realise the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
- Identifying and mitigating risks to establish successful partnerships with Adobe teams
- Documenting, inputting, and supplying strategic and tactical insights inside Adobe Workfront
To be successful in this role, you will need:
- Experience in a customer-facing role with outstanding communication skills
- Ability to drive discussions and represent Adobe within a customer's environment
- Ability to successfully implement solutions and functionality to optimise customer investment
- Demonstrated ability to identify and mitigate risks, ensuring customers' operational health
- Ability to collaborate within a team to deliver world-class service
- Strong willingness and hunger to solve sophisticated people-, process-, and technology-based challenges
- Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
- High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer
- Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner
- Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value
- Experience with Marketo or Adobe Journey Optimizer B2B (AJO B2B) required
- Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Campaign (AC), Adobe Commerce, Adobe Customer Journey Analytics (CJA), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Experience Platform Data Collection, Adobe Journey Optimizer (AJO), Adobe Marketo, Adobe Real-Time Customer Data Platform (RTCDP), Adobe Target (AT), Adobe Workfront