Description
We are Swiggy Dineout, building India's largest dining out platform with over 100M diners across 21,000 restaurants in 34 cities. You will be part of a team that's changing the way India dines out.
Role Summary As an Account Manager, you will onboard and build relationships with 70-80 partner accounts in your territory to grow the Dine-out business and service offerings, generating 80-90 lacs Gross Merchandise Value (GMV) per month.
Responsibilities
- Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders
- Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high
- Make persuasive presentations on the benefits of Dine Out plans and promotions for month-on-month growth
- Execute growth-forward activities such as offer alignments and marketing operations alignments
- Resolve issues like 'diner denied payout' and ensure seamless transactions for customers and partners
- Prepare growth plans for each account and gather competitor action insights
Data Interpretation & Business Performance Management
- Filter relevant data from the Restaurant-facing dashboard and explain key performance metrics to partners
- Seek necessary support or actions from partners to ensure the right RDP view
- Stay updated on partner investments in competition and ensure partner investments are equal or higher than competition
Interaction with Stakeholders
- Interact with partner support, sales operations, and finance teams
Functional Competencies
- Understand Dine Out offerings and growth levers
- Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order, Commission Revenue per order
- Elements of data dashboards such as CMS/PowerBi/Compass/Salesmate
- Understanding of Conversion Funnel - Advanced Level
QUALIFICATIONS
- Graduate with 1.5-3 years of field sales experience
- Fluency in local language and working knowledge of English
- Good working knowledge and experience of e-commerce activities and online marketing channels
- Confident, pleasing, and a go-getter personality
- Effective communication skills
- Analytical, good Excel skills