Investigations Officer

As the Investigations Officer, you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing.

You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact.

Responsibilities:

• Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
• Review transactions, reports, and documents to ensure compliance with policies and procedures.
• Provide consistent service within established SLA’s and Payments Canada rules.
• Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
• Investigate root cause of adjustments and identify the appropriate resolving actions.
• Ensure all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
• Maintain accurate records ensuring integrity of data.
• Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
• Identify and recommend solutions to recurring errors and servicing gaps.
• Take ownership of client situations, building ownership and accountability at first point of contact.
• Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps, and process items.

Requirements:

• Proven experience thriving in dynamic, fast-paced operational environments.
• Knowledge of Payments Canada rules and regulatory frameworks.
• Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues.
• Demonstrated experience working collaboratively within a team environment.
• Strong capability to establish, develop, and maintain productive professional relationships.
• Demonstrated ability to adapt to and drive organizational change.
• Capability to assess, analyze, and decisively manage intricate financial transactions.

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.