Description
Transform technology into opportunity as the Ground Terminal (GT) Operator performs operational control and monitoring of satellite Ground Terminals and associated interfaces and command and control (C2) hardware and software systems using approved procedures, GT operating software, and monitoring tools to ensure they operate within established mission performance parameters.
The operator monitors GT system and environmental conditions, identifies and reports anomalies, coordinates troubleshooting and maintenance support, and maintains accurate mission operation records to sustain reliable GT performance and mission continuity at GDIT.
Responsibilities
- Control and Monitor Ground Terminals
- Control and monitor the operational status of assigned satellite GTs and associated GT system C2, data path, and MUE/IT hardware and software in the GT system to ensure availability to support the mission.
- Monitor GT system status, alarms, interfaces, communications, and operational conditions to identify anomalies, degradation, or conditions requiring corrective action.
- Monitor weather and environmental conditions affecting GT operations using available radar, weather and mission support information.
- Generate Discrepancy Reports, Issues, and Problems (DIPs) for any malfunction or anomaly noted for the Ground Terminals.
- Resolve GT operational issues at the GT Operator level where possible using approved procedures, GT operating software, and monitoring tools
- Coordinate with GT Tier-2 maintenance personnel to troubleshoot anomalies and restore or maintain reliable system performance.
- Document, report, and maintain complete and accurate records of shift events, system status, anomalies, troubleshooting activities, maintenance coordination, and operational actions in the status shift logs.
- Communicate mission-impacting conditions and operational status to appropriate personnel and support timely escalation and resolution of issues.
- Maintain situational awareness across assigned GT operations and support continuous mission operations in accordance with approved procedures.
Desired Qualifications
- Prior satellite Ground Terminal Operations experience in a DoW, Intelligence Community, satellite communications, RF communications, or comparable mission environment.
- Demonstrated experience operating, controlling, or monitoring satellite Ground Terminals, satellite/communications terminals, gateways, RF system, C2 systems, or comparable mission-critical communication environments.
- Demonstrated ability to monitor system status, recognize abnormal conditions, follow operating procedures, document events, and coordinate troubleshooting or corrective actions.
- Working knowledge of satellite Ground Terminal and RF communications principles and experience using or interpreting information from monitoring equipment, and monitoring tools applicable to GT operations.
- Experience maintaining accurate operational logs, shift records, system-status documentation, and other mission operations records.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance