Description
We are seeking a Private Customer Consultant to join our team in Wuppertal, Germany. As a Private Customer Consultant, you will be responsible for providing comprehensive advice to private customers through various digital channels, including telephone, video consultation, co-browsing, and email.
Your tasks will include:
- Providing demand-driven advice to private customers on topics such as accounts, services, personal loans, and precautionary products
- Managing a pool of customers, acquiring new customers for the digital, omnichannel private customer segment, and continuously developing customer relationships
- Identifying needs through the use of standardized consulting processes and referring customers to specialized areas when necessary
- Conducting conclusion-oriented and high-quality advisory conversations
- Actively contributing to the team, promoting the advisory performance of colleagues, and sharing expertise in a motivating manner
- Supporting RBC executives in the induction of new employees and assuming representative tasks in daily control
Requirements:
- Banking business training or comparable qualification
- Good knowledge of the product range for private customers
- Sales skills and enjoyment in contact with customers
- Open and communicative personality, willing to work in teams
- High willingness to learn and motivation to continuously develop expertise
- Routine in handling PC and software applications
We offer:
- Flexible working hours and a secure employment relationship in a great team
- A wide range of benefits that cover all professional and personal needs, including emotional well-being, physical fitness, social networking, and financial security
- Opportunities for further development and growth within the company
The position is offered in full-time and part-time.
If you have any questions about the recruitment process, please contact Ahmet Deniz: +49 69 910-45237.