Description
As a Solutions Engineer at TransPerfect, you will collaborate with internal teams to craft and implement enterprise-level solutions for international clients using the GlobalLink suite of products. You will act as the client's main technical point of contact, working closely with Solutions Architects and Developers on technical aspects of implementation.
Responsibilities:
- Work with Solutions Architects to gather and analyze configuration requirements from clients
- Draft project plans with implementation details and timelines, including risk analysis
- Ensure implementation deadlines are met
- Coordinate installation, set-up, and upgrade of GlobalLink connectors with internal teams and client system integrators
- Verify configuration tasks in GlobalLink tools based on client requirements
- Act as primary technical point of contact and technical escalation for internal teams and external clients
- Assist the support team with client configuration issues
- Collaborate with the Product Management team to report client technical issues and request new product functionalities
- Assist clients with GlobalLink connector upgrades
- Deploy, troubleshoot, and upgrade the GlobalLink suite of products
- Create custom reports for clients in MySQL
- Mentor new team members as needed
- Prepare trainings and procedures for continuous improvement of the team's work
- Provide trainings to clients as needed
Required skills:
- Business-level written and verbal Japanese and English communication skills
- Strong interpersonal skills
- Effective time management skills
- Excellent problem-solving and analytical skills
- Collaborative attitude
- Project management skills
- Good documentation skills
- Understanding of Scripting and Regular Expressions
- Basic knowledge of Unix
- Knowledge of SQL and API/Postman
Required experience and qualifications:
- Minimum Bachelor's degree or its equivalent
- Minimum 1-2 years of experience in a client-facing role
- Project management and client solution implementation experience
- Experience troubleshooting technical issues and reading logs
- Experience working with web technologies (web servers, application servers, Tomcat, etc.)
- Experience with Linux
- Understanding of and/or exposure to Web Content Management Systems, eCommerce platforms, and other Content Management Systems
Compensation & Benefits:
- Annual salary (negotiable based on skills and experience)
- Full social insurance coverage
- Transportation allowance (up to JPY 30,000 per month)
Working Hours & Holidays:
- Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break
- 2 days off per week (weekends and public holidays)
- Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave