Description
The Regional Operations Leader (ROL) - Power & Energy is part of WSP USA's Operations and Delivery Team in New York, NY. The following locations will also be considered: Dallas, TX; Kansas City, MO; Denver, CO; Boise, ID; and Tampa, FL. The Regional Operations Leader supports the successful delivery of all projects and assists the Business Line Operations Director and Business Line Leadership with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.
General Operations Duties:
- Work under the direction of the Business Operations Director for the specifically identified part of the P&E business.
- Partner with Business Line Leadership on operational aspects of the business.
- Communicate and coordinate with Local Leaders and other managers on operational aspects of the business.
- Collaborate with Strategic Growth Team (SGT), HR partners, Finance, and Project Accounting.
- Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives.
- Deliver training and mentoring support for project managers and staff.
People and Culture:
- Support staff hiring and attrition goals.
- Monitor staff billability/billable hour goals and take corrective action when needed.
- Assist in developing corrective plans to address deficiencies identified in project performance.
- Support work sharing across business line sectors, regions, and WSP business lines.
- Support HR as needed with personnel issues.
- Emphasize employee training and development to create a unique work experience.
Operational Excellence:
- Prioritize training, promote and support processes, and aid in administering system-wide tool adaptation to enhance WSP's ability to deliver high-quality, sustainable projects.
- Aid in optimization of the client and employee experience through regular review, improvement, and automation.
- Responsible for supporting the execution of Business Line and P&L priorities and strategies.
- Monitor budgets and provide recommendations/corrective actions to stay within budget.
Key Performance Indicators include:
- EBITDA, Net Revenue, Organic Growth, Margin Erosion/Improvement, DSO, Billability/Utilization, Funding/Backlog, and others as established by the Business Line Operations Director.
Who You Are
- 15+ years of experience
- BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline.
- Experience as a major project manager, or related role to understand project delivery issues and requirements.
- Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, and performance expectations.
- Proactive problem-solving skills and helpful, open and candid communication skills.
- Leadership skills that portray commitment, reliability, and accountability to desired outcomes.
- Proven track record in managing complex, geographically dispersed teams with demonstrated success in operational efficiency and financial management.
WSP Benefits:
- Comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career.
- Coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation; paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
- Expected Salary (all locations): $153,400 - $283,600
- Expected Salary (Colorado only): $160,100 - $302,500