Description
About the Role
As the Head of Onboarding and FinCrime Operations, you will lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of financial crime operations.
Responsibilities
- Own the vision, strategy and execution for Onboarding and FinCrime Operations
- Build, lead and develop high-performing globally distributed team, managing capacity to reflect business growth
- Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
- Create a repeatable & scalable operating rhythm, including clear OKRs
- Take a data-driven approach to performance management
- Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
- Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
- Ensure that Airwallex continues to improve the quality and consistency of documentation
- Lead AI transformation of the Onboarding and FinCrime Operations teams
Requirements
- Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech business
- Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operations
- Proven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performance
- Demonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic + technical fluency to lead it)
- Strong commercial and analytical judgement , comfortable framing decisions in unit economics, scalability and return on investment
- Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
- Experience managing outsourced / BPO / offshore capacity at scale