Description
CX is a team of technical guides focused on delivering a premier customer experience. You will lead and drive technology design, implementation, and optimisation for projects to accelerate customer outcomes. Your role involves providing customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Responsibilities:
- Lead technology design, implementation, execution, and optimisation for projects/accounts.
- Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Deploy service provider solutions tailored to customer environments.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Create and deliver customer collateral, portals, documentation, and knowledge transfer.
- Support customer technology transitions and influence solution architectures and services.
- Align with and support company policies and processes.
Decision Making / Impact:
- Your decisions will impact the quality, efficiency, and effectiveness of your team and related teams.
- You will need to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities:
- Work with customers and internal/external resources on strategy/deployment/optimisation of Cisco services and solutions in Japanese environments.
- Assist with task/project implementation for assigned engagements.
- Support implementing new techniques and methodologies.
- Create and review project work, such as design recommendations and implementation plans.
- Build/use test environments to resolve problems and compatibility issues.
- Understand software skills and tools to configure, deploy, and tackle Cisco products and solutions.
- Act as a focal point for problem resolution for assigned customer engagements.
Preferred Qualifications:
- Fluent in Japanese (JLPT-N1 or equivalent level).
- Experience working with Japanese companies and understanding of Japanese business culture.
- 2-3 years of relevant experience in network technical lifecycle service.
- Good understanding of End-to-end Service Provider Architectures.
- Knowledge of Service Provider related SP core protocols/technologies.
- Associate level or equivalent relevant certification desired.
- Experience with Cloud and Virtualization technologies is a plus.
- Good technical writing skills and experience in writing high and low-level designs.
- Effective written and verbal communication skills.