Description
Informatica is seeking a French Speaking Technical Support Engineer to join their team in Dublin, Ireland.
As a Technical Support Engineer, you will provide world-class technical support to Informatica customers, partners, and internal teams.
Responsibilities:
- Provide best-in-class technical support to customers, partners, and internal teams.
- Manage customer issues and escalations within the Salesforce CRM system.
- Analyse and reproduce problems, and manage customer expectations throughout the technical support lifecycle.
- Collaborate with regional partners on proactive support, enablement, and guidance.
- Follow up on actions in a timely manner with attention to detail.
- Coordinate with other teams to identify, report, and resolve product defects.
- Handle customer situations with diplomacy, sensitivity, confidentiality, and discretion.
Requirements:
- Fluent French speaker with excellent verbal and written skills in English.
- Bachelor's degree in a relevant field such as Computer Science, Computational Mathematics, Computer/Software Engineering, or equivalent practical experience.
- Minimum 1+ year of industry experience in supporting mission-critical software components.
- Strong technical, communication, and collaboration skills.
- Experience with Java, relational database management, Windows, Linux, and cloud platforms.
Benefits:
- Unleash your potential with Informatica's benefits and resources.