Description
We are seeking an Associate Customer Success Manager – Risk to join our team. This post-sales role connects strategic clients to LSEG's solutions, driving adoption and expansion to increase value creation and revenue retention.
The successful candidate will:
- Define business outcomes and create comprehensive success plans with customers
- Build strong relationships with business decision makers and users
- Utilize Governance, Risk & Compliance specialist knowledge to educate customers on relevant functionality and content
- Develop and execute retention strategies as part of the customer success plan
- Interpret usage information to mitigate cancellations and identify value optimization opportunities
- Identify account opportunities for optimal renewal and upsell
- Deliver tailored engagements to help customers increase value derived from LSEG solutions
- Guide customers to support channels available as part of the value LSEG provides
To be considered, you will need:
- A Bachelor's or Master's degree in Economics, Finance, Business Administration, Financial Engineering, or a related field
- 2-4 years of experience in the banking sector, preferably in Governance, Compliance, and Risk workflows
- Expert knowledge and experience of Compliance & Risk in financial institutions, best practices, and related regulations in the EU
- Technology-savvy with the ability to work on open-platform projects and cooperate with Fintech companies and partners
- Understanding of financial markets, industry trends, and customers' business models
- Strong interpersonal skills with the ability to establish trusted advisor relationships
- Strong ability to collaborate with internal operational and account management teams
- Experience with AML name/payment screening products
- Excellent customer service skills with the ability to guide customers to support channels