Description
We are seeking a highly skilled Club Receptionist/Host to join our team at Dumbo House, located at 55 Water St, Brooklyn, NY 11201. As the first point of contact for members, guests, and staff, you will be responsible for creating a positive and welcoming experience.
Responsibilities include:
- Greeting guests and members, and ensuring they are welcomed by name
- Answering high-volume phone lines, taking reservations, and responding to general inquiries
- Providing excellent service to guests, members, and staff, while maintaining a clean and organised work environment
- Managing the reception area, desk, and coat check closet
- Performing Guest List duties on the floor level, club, and/or Rooftop
- Supporting, redirecting, and problem-solving in real-time to address guest-related concerns
- Building relationships with members and guests, and communicating feedback to management
Requirements:
- Minimum of 3+ years' experience in a similar role
- Experience answering high-volume phone lines and responding to inquiries professionally
- OpenTable experience, with Salesforce and Opera experience being a plus
- Strong problem-solving skills, attention to detail, and ability to multitask in a high-volume environment
- Excellent communication skills, with the ability to understand and follow written and verbal instructions
Physical Requirements:
- Ability to lift, carry, or move at least 40 pounds
- Ability to work on your feet for at least 8 hours
- Ability to make fast-paced movements around the club
Benefits:
- Competitive compensation package, including health care and 401K
- Paid time off, including sick days and vacation days
- Opportunities for career development and progression
- Access to learning and development courses
- Team events and activities, including fitness sessions, cinema screenings, and art classes
Salary Range: $23-$23 USD