Description
Daytona International Speedway is seeking a motivated team player to join its Ticket Operations team as a Representative, Ticket Operations. This role delivers an exceptional guest experience while driving sales of track tours and experiences.
The Representative, Ticket Operations builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit.
Responsibilities
- Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
- Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
- Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
- Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
- Assist with offsite ticket sales, promotions, and special events as needed.
- Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
- Maintain a professional, positive, and customer-focused environment.
- Other duties as assigned.
Requirements
- High school diploma or GED required; equivalent education and experience considered.
- One to two years of customer service experience preferred.
- Strong verbal and written communication skills with a demonstrated commitment to exceptional customer service.
- Previous cash and/or credit card handling experience.
- Positive, professional attitude and ability to work effectively in a team environment.
- General knowledge of the facility and racing is preferred.
- Ticketing software experience, such as Ticketmaster, preferred.
Work Schedule This position requires a flexible schedule based on business and event needs. Hours will include evenings, weekends, holidays, and extended hours during race weekends and special events. Candidates must be willing to work non-traditional schedules common within the sports and entertainment industry.
Benefits NASCAR offers competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.