Description
At Braze, we're a customer engagement platform that empowers brands to deliver great customer experiences.
As an Engagement Manager II, you will own all phases of the program execution process for scoping, designing, and configuring Braze AI Decisioning Studio use cases.
Responsibilities:
- Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish.
- Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture.
- Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process.
- Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook.
- Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams.
Who You Are:
- A Technical Project Leader: You have significant experience managing technical projects from start to finish.
- A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders.
- A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level.
- An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions.
What We Offer:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation