Description
The Novotel Paris Est Centre de Conférence, a major hotel in East Paris, is seeking an Assistant General Housekeeper on a temporary basis.
The hotel features 609 spacious rooms, 18 meeting rooms, an amphitheatre, a bar, and a restaurant, making it a unique venue.
Mission: The Assistant General Housekeeper assists the General Housekeeper in the administrative and operational management of the housekeeping department, including linen, rooms, and common areas. They support the cleaning staff in their daily tasks, coordinate and control their work, and oversee inventory management.
Key Responsibilities:
- Technical expertise and customer relations:
- Ensures customers receive a pleasant, efficient, and professional service that meets hotel standards.
- Plans inspections of areas under the housekeeping department's responsibility.
- Conducts daily checks on room cleanliness, public areas, and common spaces.
- Monitors deep cleaning of rooms.
- Manages the administration of the housekeeping department, including budget tracking, staffing, and inventory management.
- Oversees external contractors and suppliers.
- Ensures compliance with housekeeping procedures for customer and staff well-being.
- Assists the General Housekeeper in preparing the department's budget.
- Monitors budget adherence and alerts superiors to discrepancies.
- Sales and commercial:
- Is knowledgeable about hotel services and encourages customers to use them.
- Team management and transversal involvement:
- Acts as a coaching manager, ensuring a positive work environment and good communication within the team and with other departments.
- Coordinates tasks and supervises teams.
- Participates in recruitment and training of new staff.
- Ensures compliance with regulations and hotel policies.
- Leads daily briefings and replaces the General Housekeeper in their absence.
- Implements projects to improve service and develop team skills.
- Interacts positively with other departments to ensure high-quality customer service.
- Hygiene, safety, and environment:
- Assigns roles during emergencies and ensures organisational procedures are followed.
- Maintains a clean workspace and functional equipment.
- Knows and applies fire evacuation procedures and hygiene policies.
- Understands and implements the Planet 21 program and hygiene standards.
Requirements:
- Team spirit
- Minimum 3 years of validated experience
- English proficiency
- Leadership and managerial skills
- Excellent presentation
- Exemplary service attitude
- Attention to detail and reactivity
- Knowledge of Opéra Cloud and Microsoft Office
- Organisational skills
- Relational skills
What we offer:
- Performance-based bonuses
- Heartist card for Accor benefits worldwide
- Meal allowance
- Staff cafeteria with subsidised meals
- Internal laundry and work uniform cleaning