Description
Samsara's Customer & Partner Education team is looking for a Senior Training Specialist to help scale customer support globally. As a Senior Technical Trainer, you will primarily focus on the Scale segment (Commercial and Mid-market accounts) and help thousands of customers derive immediate value from the connected operations platform.
Responsibilities:
- Build, deliver, and facilitate cohort-based one:many programs for customers
- Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
- Produce new and leverage existing training materials in accordance with team standards and brand guidelines
- Proactively leverage in-house and external tools and platforms to optimize the training delivered
- Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
- Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
- Collaborate closely with the CS Scale and the rest of the Education team to shape content for live training and share customer feedback from training events
- Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
Requirements:
- Excellent communication, presentation, and facilitation skills
- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
- Excellent interpersonal skills
- Ability to build digital learning assets when needed
- A working grasp of instructional design
- Self-directed and analytical
- Ability to analyze engagement and impact data, then iterate on content to improve what's working and fix what isn't
- Strong prioritization skills
- An eye for detail and polish in everything produced
- Comfortable working independently and as part of a team
- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model