Description
We are seeking a Senior Product Training Specialist to join our Customer & Partner Education team. As a trainer focused on our Scale segment, you will help thousands of customers derive immediate value from our connected operations platform. You will design and deliver training programs, guide customers through structured learning journeys, and ensure success at every stage of their journey.
Responsibilities:
- Build, deliver, and facilitate cohort-based one:many programs for customers
- Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
- Produce new and leverage existing training materials in accordance with team standards and brand guidelines
- Proactively leverage in-house and external tools and platforms to optimize the training you deliver
- Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
- Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
- Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
- Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
Requirements:
- Excellent communication, presentation, and facilitation skills
- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
- Excellent interpersonal skills
- Ability to build digital learning assets when needed
- A working grasp of instructional design
- Self-directed and analytical
- Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't
- Strong prioritization skills
- An eye for detail and polish in everything you produce
- Comfortable working independently and as part of a team
- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model