Description
Samsara, a pioneer of the Connected Operations™ Cloud, is seeking a Senior Scaled Customer Education Specialist to join its Customer & Partner Education team.
As a Senior Scaled Customer Education Specialist, you will focus primarily on the Scale segment (Commercial and Mid-market accounts) and help thousands of customers derive immediate value from Samsara's connected operations platform.
Your responsibilities will include:
- Building, delivering, and facilitating cohort-based one:many programs for customers
- Designing new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
- Producing new and leveraging existing training materials in accordance with team standards and brand guidelines
- Proactively leveraging in-house and external tools and platforms to optimize the training delivered
- Demonstrating expertise across the Samsara platform and showing confidence in fielding a wide range of customer questions during live sessions
- Managing all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
- Collaborating closely with the CS Scale and the rest of the Education team to shape content for live training and share customer feedback from training events
- Identifying common knowledge gaps across the Scale customer base and partnering with Customer Success and Product teams to address them through programming
Requirements for the role include:
- Excellent communication, presentation, and facilitation skills
- Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
- Excellent interpersonal skills
- Ability to build digital learning assets when needed
- A working grasp of instructional design
- Self-directed and analytical
- Ability to analyze engagement and impact data, then iterate on content to improve what's working and fix what isn't
- Strong prioritization skills
- An eye for detail and polish in everything produced
- Comfortable working independently and as part of a team
- 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model
The compensation range for this role is $80,622.50-$121,950 USD per year.