Description
This job focuses on leveraging data to derive insights that align with the product’s shared vision and customer needs.
Responsibilities include:
- Using data to build insights on product or platform requirements consistent with the shared vision for the product.
- Gathering insights from the customer experience and customer needs to input to product requirements.
- Analyzing research, market analysis, and usability studies to support data-driven decision-making.
- Monitoring product profitability measures, including budget.
- Leading sprint planning, daily standups, and retrospectives to drive execution.
- Partnering with content developers, data scientists, product designers, and user experience researchers to identify new opportunities.
Requirements:
- 3+ years relevant experience and a Bachelor’s degree.
Preferred qualifications:
- Hands-on experience with end-to-end collections workflows.
- Experience designing and launching conversational AI products.
- Hands-on experience with agentic AI systems.
- Experience leading the transition from rules-based or manual workflows to agent-driven automation.
- Ability to define and measure conversational and agent performance.
- Track record of using experimentation to improve roll rates, cure rates, recovery, and cost to collect.
- Strong grasp of collections regulations.
- Experience building compliance controls into regulated and AI-driven interactions.
- Technical fluency with platform and API products.
- Experience managing integrations and partners.
- Ability to build a multi-year platform roadmap.
- Excellent written and verbal communication.
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing.
- Generous paid time off.
- Healthcare coverage for you and your family.
- Resources to create financial security and support your mental health.