Description
Webex Customer Experience Solutions is shaping the future of customer experience by helping organisations deliver connected, intelligent, and trusted interactions at scale.
As a Product Manager, you will deliver a defined set of product features or a focused workstream within Webex Customer Experience Solutions. You will work with your manager and senior product partners to understand customer problems, translate priorities into requirements and success measures, and coordinate delivery with Engineering, UX, and other teams.
Responsibilities:
- Work with customers, partners, and field teams to understand customer workflows and validate problems and desired outcomes.
- Contribute to the roadmap and own prioritisation for a defined feature set or workstream.
- Partner with Engineering, UX, Data, and technical teams to deliver reliable experiences.
- Support launch readiness, positioning, enablement, documentation, and customer communication.
- Use AI tools responsibly to support product discovery, analysis, prototyping, and execution.
Minimum qualifications:
- Bachelors + 5 years of related experience, or Masters + 3 years of related experience in product management or closely related experience.
- Experience delivering a defined feature set or workstream from customer discovery and prioritisation through requirements, delivery, launch, and post-launch improvement.
- A customer-centred and data-driven approach to defining problems, prioritising work, and measuring outcomes.
- Strong ability to influence Engineering, UX, data, Sales, Marketing, Customer Success, and Operations partners in a matrixed environment.
- Experience using AI tools in product work.
- Strong written and verbal communication skills.
- Technical fluency to understand workflows, integrations, APIs, data, dependencies, and engineering tradeoffs.
Preferred qualifications:
- Experience in contact centre, CCaaS, digital channels, omnichannel customer experience, communications, or enterprise SaaS products.
- Familiarity with product analytics, experimentation, or AI-enabled customer experiences.
- Experience working with enterprise customers, strategic partners, and globally distributed product and engineering teams.