Description
Salesforce is seeking a Value Acceleration Engineer to join their team in San Francisco, California, or Bellevue, Washington, or New York. As a Value Acceleration Engineer, you will write code, build alongside customers, and get real workflows into production. This is forward-deployed engineering on an emerging product: what you learn in deployments will help determine what we build next.
Responsibilities
Build Directly With Customers
- Work with process owners and customer IT to select workflows, define success, and secure the test access and data needed to build.
- Run hands-on sessions that help customers use the product themselves, with clear scope and readiness expectations.
- Help customers understand where the product can deliver value, explain its capabilities and limitations clearly, and connect technical results to business outcomes.
Engineer Reliable Automation
- Write custom JavaScript tools when existing capabilities cannot complete a task.
- Debug failures across browser behavior, agent execution, application state, and backend services.
- Build tests for business outcomes, exceptions, partial completion, and recovery.
- Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.
Make the Next Deployment Easier
- Turn deployment lessons into reusable tools and tests, and work with core engineering to address recurring product gaps.
- Use AI development tools thoughtfully while remaining accountable for code quality, security, and maintainability.
Working With Customers
- Expect approximately 40–60% travel, typically several days onsite at a time, for customer discovery, hands-on build sessions, and launches.
Requirements
- You can write and debug JavaScript or TypeScript and reason about web applications, APIs, and data flow.
- You enjoy working directly with users: asking precise questions, building alongside them, and explaining technical problems clearly.
- You’ve built working software and can explain your implementation choices, tests, and debugging.
- 2+ years of relevant experience.
Nice to Have
- Playwright, browser automation, browser extensions, RPA, or enterprise integration.
- Agent systems, tool execution, evaluations, or failure recovery.
- SAP, Oracle, Workday, Salesforce, or similarly complex enterprise applications.
- Forward-deployed engineering or customer-facing product development.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program