Description
Join Zendesk as a SMB Account Executive, where you'll drive revenue growth by acquiring new customers and developing strategies for account expansion. You'll build and maintain broad relationships, work cross-functionally, and introduce innovative solutions to customers.
Responsibilities:
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
- Manage and nurture customer relationships ensuring high satisfaction and retention levels.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives.
- Lead competitive sales cycles utilizing strong communication skills and value selling.
- Consistently develop a robust pipeline of qualified opportunities and accurately track details and sales stages in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed weekly and monthly activity and pipeline KPIs.
Requirements:
- BA/BS degree or equivalent experience required.
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry.
- Experience in managing and expanding customer relationships at various levels.
- Strong presentation, negotiation, and deal closing skills.
- Strong account research, prospecting, and customer outreach skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Experience creating and leveraging territory plans.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
Zendesk offers a hybrid way of working, enabling employees to work remotely for part of the week and come together in person at one of their many offices around the world.