Description
Aladdin Client Engagement (ACE) helps clients maximize the value of their Aladdin investment through workflow and analytics expertise, data-driven insights, and hands-on partnership with functional stakeholders.
As an Associate, you will serve as a consultative client partner focused on value delivery, working with stakeholders to translate business priorities into measurable outcomes.
Responsibilities:
- Lead value delivery engagements with client stakeholders across front-office and operational functions
- Partner with clients on investment and/or operational workflows, connecting platform capabilities to client objectives
- Diagnose workflow gaps and adoption blockers using data, client feedback, and observed usage patterns
- Own client governance and stakeholder engagement, including Book of Work reviews and steering forums
- Lead complex, multi-workstream initiatives end to end, coordinating internal and client stakeholders
- Establish success metrics and articulate the value delivered through client engagements
Requirements:
- Demonstrated experience in either front-office investment workflows or operational/investment operations environments
- Experience engaging with and building trusted relationships across a diverse stakeholder group
- Experience with Aladdin front-office, operational, or analytics capabilities, or relevant investment technology
- Proven ability to lead complex initiatives with strong project management, stakeholder management, and governance skills
- Strong ability to translate technical, investment, or operational concepts into clear business outcomes and value narratives
- Professional proficiency in Mandarin or Korean is highly beneficial