Description
The Client Experience Management (CEM) team at BlackRock partners with client businesses and operational teams to ensure that client servicing needs are understood and effectively addressed.
As a Vice President within Client Experience Management, you will drive the day-to-day experience of institutional clients across Greater China, with a focus on Hong Kong, Macau, and mainland China.
Your responsibilities:
- Serve as a key point of contact for institutional clients across Greater China, addressing day-to-day servicing needs related to their portfolios and investments.
- Coordinate the timely and accurate delivery of client requests by partnering with various teams.
- Deliver a thoughtful client experience throughout each stage of onboarding.
- Build trusted relationships with complex institutional clients and provide independent, responsive service support.
- Provide operational support to the sales process, including input on requests for proposals (RFPs) and pitch participation.
- Contribute to regulatory, platform, and client initiatives that affect service delivery or the broader client experience.
- Mentor junior team members and contribute to the team's knowledge sharing and overall development.
Your experience:
- Five to ten years of client-facing experience, preferably within a multi-product investment management or financial services organization.
- Strong understanding of complex investment portfolios, associated operating models, and the operational activities required to support sophisticated institutional clients.
- People-management or mentoring experience is preferred, together with a collaborative, team-oriented approach.
- Demonstrated problem-solving and lateral-thinking capabilities, with an interest in developing innovative and practical solutions.
- Strong attention to detail and comprehension skills, with the ability to prioritize deadlines, operate effectively under pressure, and work independently while collaborating with the team.
- Strong relationship-building, written, verbal, and presentation skills, with fluency in English, Cantonese, and Mandarin.
- Commercially minded, with a strong understanding of the importance of risk management in client servicing and investment operations.
Our benefits:
- A wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO).
Our hybrid work model:
- BlackRock's hybrid work model enables a culture of collaboration and apprenticeship, with employees required to work at least 4 days in the office per week, and flexibility to work from home 1 day a week.