Description
We are seeking an organised, customer-focused and proactive Vehicle Pound & Removals Officer to join our Parking Removal Services team.
This is an exciting opportunity to support the day-to-day operation of the Council's vehicle pound and removals service, providing administrative and operational support across parking investigations, vehicle removals, fraud prevention and enforcement activities. You will play a key role in ensuring processes are delivered efficiently, accurately and in accordance with legislation and Council policies.
As the first point of contact for many residents, businesses and stakeholders, you will provide specialist advice and support on vehicle removals, persistent evaders, permits, parking investigations and associated enquiries.
Responsibilities
- Supporting the administration and coordination of vehicle removals, relocations and persistent evader activity.
- Processing and maintaining digital records, spreadsheets and back-office systems.
- Assisting with parking investigations and fraud-related enquiries.
- Managing correspondence, complaints and customer enquiries.
- Taking payments relating to parking fines and vehicle removals.
- Checking documentation and facilitating the release of removed vehicles.
- Maintaining statutory and financial records with a high degree of accuracy.
- Downloading, storing and supplying body-worn video evidence when required.
- Supporting the wider Parking Investigations and Removals Team with administrative and operational tasks.
Special requirements for this post
- A full UK driving licence is desirable for this role. The successful candidate may be required to travel across the borough and attend operational sites, including vehicle pound facilities, as part of their duties. Where operationally required, the postholder may be asked to drive Council vehicles or ride Council mopeds/scooters, subject to appropriate training, competency assessment and authorisation.
About you
- You will be a highly organised individual with strong administrative, customer service and communication skills. You will have experience working in a busy environment, managing competing priorities and maintaining accurate records.
- Experience working within a parking, enforcement or similar operational environment.
- Strong administration and organisational skills.
- Experience dealing with customers, colleagues and external organisations.
- Excellent communication skills, both written and verbal.
- Experience maintaining accurate records, spreadsheets and databases.
- Experience processing invoices, requisitions and purchase orders.
- Excellent IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
- Knowledge of data protection and information governance requirements.
Essential Knowledge
- Traffic Management Act 2004.
- Highways Act 1980.
- Traffic Signs Regulations and General Directions (TSRGD).
- Parking enforcement processes and procedures.
Benefits
- As an Investors in People Gold Award employer, we're serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.